Freshworks

Overall, this revision appears to extend the Freshworks Terms to more explicitly cover Software and Mobile Apps, adds an installation trigger to the Effective Date, and changes several rights and obligations around data ownership, termination, channel partner purchases, and document precedence.

• Scope and effective date. The acceptance language now covers access or use of 'any Services or Software,' and the Customer definition adds 'Software.' The Effective Date now also triggers on 'installation of any Software,' not only on initial access/registration or the first Service Order Form.
• Entity acceptance. The authorized-individual language was reworded: instead of authority to 'sign for and bind' the entity, the individual must have authority to 'accept the terms of this Agreement on behalf of such entity and to bind such entity hereto.' The prior capitalized sentence conditioning rights on acceptance by authorized personnel appears to be removed.
• Customer Data / IP. The data-ownership clause now says 'Customer retains all right, title, and interest... in and to its Customer Data,' removing the prior reference to 'and its licensors.' The statement that Freshworks obtains no rights in Customer Data is now qualified only by rights 'granted in this Agreement,' dropping the prior reference to 'and the Privacy Notice.'
• Functionality commitment. The non-decrease commitment is extended to 'Services, Software, Mobile Apps, and Service Plans' instead of only the 'Services or Software.'
• Billing and channel partners. Billing authorization now covers 'Services and/or Software.' A new provision says that if a subscription was purchased through a Channel Partner, service credits and refunds may be payable or applied by the Channel Partner 'in proportion to the fees paid by Customer to the Channel Partner,' and the Channel Partner's discharge relieves Freshworks.
• Termination fallback. The fallback termination wording changes from allowing 'either Customer or Freshworks' to terminate to allowing only 'Freshworks may terminate Customer’s subscription to the Freshworks Technology.'
• Precedence. The conflict-precedence clause no longer lists the Privacy Notice; the new stated order is 'first, the SOF, second, the Supplemental Terms, third, the DPA, and fourth, this Agreement.'
• Other wording. The account-maintenance duty drops 'complete' and changes 'Customer agrees' to 'Customer will.' The Service Order Form definition now includes Software subscriptions and related metrics.

The update is mostly a refresh (effective date, typographical fixes, and link formatting), but it makes one substantive change: the Children's Personal Data section has been rewritten and expanded, and the notice's effective date has moved from July 9, 2025 to March 1, 2026.\n\n- Effective date changed: The notice now states "Effective Date March, 1st 2026" (previously July, 9th 2025).\n- Children's Personal Data section rewritten (substantive): The previous version said Freshworks "does not knowingly collect any Personal Data from children under the age of sixteen." The new version replaces this with jurisdiction-specific age thresholds and additional protections, appearing to state: US — no knowing collection from children under 13 (COPPA); UK — children aged 13 and over may provide consent for information society services, with verifiable parental authorization below 13; EU — member-state digital ages of consent vary between 13–16, with parental authorization below the applicable age. The new section also states: "We do not use children’s data for targeted advertising" and that additional protections apply where local law requires (e.g., opt-in for sharing involving minors).\n- Minor wording changes elsewhere: The DPF controller-transfer paragraph was reworded ("we retain full responsibility for ensuring that the third party's processing … complies with the DPF Principles") but appears to preserve the same liability standard. Other changes are limited to formatting, punctuation, and link presentation (e.g., URLs converted to hyperlinks) and do not alter obligations or rights.